Application of Terms of Use

By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping center.

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Product Description

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HIKARII will endeavour to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, you may however consider returning the product subject to the Return Policy provided below.

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Product Pricing

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The prices of the products will be as stipulated on the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.

For the avoidance of doubt, HIKARII reserves the right to adjust its prices on the Site from time to time without any prior notice to you.

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Item Availability

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TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS

 

In case an item of your choice is temporarily out of stock when you are placing your order, we will notify you via email with information on the anticipated shipment date of the backordered item. Backordered items are generally shipped as soon as they are available. If for any reason you wish to cancel a backordered item, please get in touch with us by phone at (852) 2133-4125 or Whatsapp at (852) 9882-0019 and we will be happy to assist you.

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Shipment Process

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• Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays).
   

• Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day
   

• Standard Delivery orders are processed within 3 - 4 business days.
   

• Orders are shipped to areas within Hong Kong and Macau only.
   

• At the moment, we are unable to accept orders to be shipped to addresses outside Hong Kong and Macau.
   

• We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.

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Order Cancellation

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• Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact us by emailing to refine@ginkgobeautyhk.com. We may or may not cancel your order and our decision shall be final and conclusive.
  Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:

• Unavailability of item(s)

• Difficulty in processing your payment information

• Cannot ship to the address provided

• A duplicate order was placed

• Upon customer request

• Purchase limits have been exceeded
   

If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact us at (852) 2133-4125 , Whatsapp to (852) 98820019, or via email to refine@ginkgobeautyhk.com.

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Delivery Fee

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We include free delivery for purchase above HKD 500 within Hong Kong area. For Macau address or purchase below HKD 500 are with freight collect arrangements, customers will be responsible for the cost of freight and any addition charges incur during shipment to SF Express directly. (Delivery service is not available on Sundays & Public Holidays.)

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Payment Arrangements

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We accept payments made by:

• (Via PayPal) Visa / MasterCard / American Express / JCB China / UnionPay

• (Via Online Payments) Payme / FPS / Bank Transfer

• or Manual payment by cash at our Causeway Bay or Mong Kok selling points at GINKGO BEAUTY beauty salon.

 

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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The Return Policy

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We hope that you are delighted with your order. However, if you are not entirely satisfied for any reason whatsoever with your purchase, you may return any purchased items in their original condition for a full refund or exchange within 7 days from delivery.

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Products must be unopened and in their original packaging. No returns will be accepted for opened or used products.

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Refunds and exchanges will be processed within 7 business days upon receipt of the items. Refunds (excluding the initial delivery charge) will be made to the original form of payment.

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Returns or exchanges for purchases made online will be processed in accordance with the Return Process below and will not be accepted for any return or exchange at GINKGO BEAUTY shops (Causeway Bay or Mongkok).

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Further Enquiry

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If you have any enquiry relating to any order you purchase on/through the Site, please contact us via email refine@ginkgobeautyhk.com ; or Hotline at (852) 2133-4125; or Whatsapp at (852) 9882-0019.

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